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For those of you who don’t know, industry expert Bob Clements did a fun yet informative presentation during our 2019 User Group. One of the questions he asks very early on in the presentation is: “Why are you in business
As COVID-19 continues to spread across the US, more and more retail businesses shutter. In March alone, the US retail sector shed 46,000 jobs as a direct result of these shutdowns, according to S&P Global Market Intelligence. Though most of
The slower season is often a time for a dealer to catch his or her breath and get some well-deserved rest. It’s also a period when dealership profitability is at an all-time low. However, there are several things you can
Knowing your numbers is essential, which is why dealership metrics are the foundation of a successful business. As John Doerr wrote in Measure what Matters, numbers create clear goals in your business, and help employees tie their day-to-day activities to
How do you turn a one-time sale into a relationship that lasts over the long haul? The road to long-term customer connections is sometimes rough, but the rewards make the journey worthwhile. Dealership Management expert Bob Clements says: “Successful sales
Great customer service can seem like a rarity in today’s business climate due to self-serve grocery stores and online ordering. But for dealers, customers reward great service with a relationship that can go on for years, and even generations. At
“If you don’t have big dreams and goals, you will end up working for someone who does.” Do you agree? Dealers in outdoor power equipment (OPE) and powersports industries have different motivations than those with a corporate career. You’re motivated
Did you get into the dealership business based on a personal interest or a passion for a certain way of life? Or, did you get into it by chance, inheriting the dealership from family members? No matter what your original
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